You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
PLEASE EXPLAIN WHY AFTER AN HOUR OF ERASING ALL CONTENT FROM MY IPHONE AND RESTORING IT AS NEW IT THEN WANTS AND NEEDS ME TO INPUT THE PAST PASSCODE FOR THE IPHONE IN ORDER TO REINSTALL ALL PAST SETTINGS AND PASSWORDS!! THIS DEFEATS THE PURPOSE OF RESET!
iPhone 11 Pro, iOS 14
If you have followed these instructions→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support it should not ask for a passcode to set up the phone as new or to restore a previous backup.
If you made an encrypted backup you will need to enter the backup password, however. That is not the phone’s passcode.
If you have followed these instructions→What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support it should not ask for a passcode to set up the phone as new or to restore a previous backup.
If you made an encrypted backup you will need to enter the backup password, however. That is not the phone’s passcode.
Your phone has not been hacked and is not embedded with malware. Your iCloud ID may have been compromised. If that is the case see→If you think your Apple ID has been compromised - Apple Support
If you follow these instructions it will not ask for your past passcode→Restore your iPhone, iPad, or iPod to factory settings - Apple Support
First, please stop yelling. Using all capitals makes your post appear that you are. We are not Apple employees, just fellow Apple-product users. Yelling at us will not get you any assistance any sooner.
The reason you are being asked for a passcode is that because you want to restore your prior settings. It's as simple as that.
THANKS FOR THAT INFORMATION IT IS JUST AS I REMEMBER IT TO BE, I HAVE HAD AN IPHONE SINCE NUMBER THREE, I HAVE RECENTLY FOUND OUT THAT I HAVE BEEN HACKED AND MY IPHONE IS IMBEDDED WITH MALWARE SO I HAVE BEEN ATTEMPTING TO FACTORY RESET TWICE BUT AS I HAVE SAID BEFORE IT KEEPS INSISTING ON MY INPUTTING THE PAST PASSCODE USED TO UNLOCK THE PHONE
FYI I HAVE BEEN HACKED THROUGH WHAT WAS ONCE KNOWN AS ICLOUD ALIAS THEN THROUGH THE ACCESSIBILITY APP WHAT DO I NEED TO DO TO GET RID OF THE MALWARE
LOL. SO SORRY NOT YELLING USER OF LARGE FONTS HAVE FIFTY EIGHT YEAR OLD EYES!
Ha! At 58, you're still a "youngster." Anyway, it looks like Lawrence Finch got back to you with the some very good advice.
IPHONE RESET
