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when I send a Live Photo in any text message it turns into a still image or still photo. I want to send Live Photo’s and I can’t figure out when and why this started happening and what I need to do to fix it. Help
iPhone SE, iOS 14
Hi Jscallan,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with sending Live Photos via iMessage. We're happy to help.
When navigating to Settings > Messages, is the option for "Low Quality Image Mode" turned on? If so, does the issue remain with the feature off?
If the issue continues, make sure the settings and steps in article here are completed: Take and edit Live Photos Specifically, the section "How to share your Live Photos." You can also find out more about the requirements for the feature in the "Learn more" section at the bottom of the article.
Should the issues remain after checking the settings, complete a normal restart of your iPhone and test:
Best!
Hi Jscallan,
Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with sending Live Photos via iMessage. We're happy to help.
When navigating to Settings > Messages, is the option for "Low Quality Image Mode" turned on? If so, does the issue remain with the feature off?
If the issue continues, make sure the settings and steps in article here are completed: Take and edit Live Photos Specifically, the section "How to share your Live Photos." You can also find out more about the requirements for the feature in the "Learn more" section at the bottom of the article.
Should the issues remain after checking the settings, complete a normal restart of your iPhone and test:
Best!
Thank you that solved the problem .
Hello Jscallan,
Happy to hear the issue was resolved.
Take care!
I send a Live Photo in text message but it turns into a still photo or still image in the message
