Touch screen not working so I can't enter Passcode to access apps

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Level 1

8 points

Touch screen not working so I can't enter Passcode to access apps

When I turn my iPad on, I am required to enter my Passcode ("iPad requires your passcode after restarting"). However, my touchscreen is not working at all and so I am unable to enter the passcode. I have carried out a hard reset a few times but to no avail. I then connected the iPad to my Macbook Pro (masOS BigSur). Because the iPad remains locked, it does not appear in Finder (iTunes not being available anymore). The iPad has not been dropped.

Any suggestions as to how I can get the touchscreen to work?

Thanks

iPad 2

Posted on Mar 4, 2021 11:07 AM

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Answer 1

Mar 10, 2021 1:18 PM in response to amccanny

Thanks for giving those steps a try. You may want to look in to service options for your iPad. Details can be found here: iPad Repair - Official Apple Support

You may use the Contact Apple Support link in the same article to reach out to Apple Support if you have additional questions.

All the best.

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Answer 2

amccanny Author

Level 1

8 points

Mar 8, 2021 6:53 AM in response to SnickZ.

Hi SnickZ. Thanks for your response. Unfortunately this doesn't resolve my issue at all.

My iPad is locked.

The touch screen is my only mode of inputting data.

The touch screen doesn't work.

I can't enter the passcode so I can't unlock my iPad.

How can I unlock my iPad?

Thanks

AIdan

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Answer 3

SnickZ.

Community Specialist

Mar 7, 2021 5:20 AM in response to amccanny

Hi amccanny,

We understand that your iPad screen is unresponsive. This support article may help: If the screen isn’t working on your iPhone or iPad - Apple Support

Take care.

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Touch screen not working so I can't enter Passcode to access apps

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