The touch bar disappearing and can't customize it

e_trox36 wrote:

Whenever I click on the arrow to expand the control strip, the everything on the touch bar completely disappears except for the esc key. The control strip only reappears when I switch apps, such as from Chrome to Finder, but then when I try to open it again it disappears. Then when I try to customize the control strip in System Preferences, it only gives me the option to customize the full expanded touch bar, but not for just the small control strip. I've reset my computer, done an OS update, and quit both TouchBarServer and Control Strip in Activity Monitor and nothing has fixed it. Help pleaseee! :)

If this is a Intel Mac (does not apply to M1 SoC)

Try resetting the SMC https://support.apple.com/en-us/HT201295

if no resolve—

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

if your problem continues past these software fixes, then

Call Customer Support (800) MY–APPLE (800–692–7753) for hardware issue.

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095

Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service