You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problem shutting down IPhone8

I have been trying to shut down or turn off my Iphone8 because it seems to be stuck and it is not responding to me pressing any icons on its screen. Does anyone have any suggestions how i can turn my phone off? It is not responding to me pressing down the two buttons on the left of the phone and the one on the right.

iPhone 8

Posted on Feb 10, 2021 8:47 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2021 1:34 PM

Good Afternoon dimoore_7,


We see that your iPhone 8 is having a problem with turning off, and responding to touch. We'd be glad to see how we can help.


As you're looking for assistance with powering off your iPhone, we'd recommend checking out the steps in the following resource to see if this helps:


If your iPhone, iPad, or iPod touch won't turn on or is frozen


We hope this helps to clear up what you're experiencing.


Have a great day!

2 replies
Question marked as Top-ranking reply

Feb 12, 2021 1:34 PM in response to dimoore_7

Good Afternoon dimoore_7,


We see that your iPhone 8 is having a problem with turning off, and responding to touch. We'd be glad to see how we can help.


As you're looking for assistance with powering off your iPhone, we'd recommend checking out the steps in the following resource to see if this helps:


If your iPhone, iPad, or iPod touch won't turn on or is frozen


We hope this helps to clear up what you're experiencing.


Have a great day!

Problem shutting down IPhone8

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.