My apple account is disabled in iTunes store

xDandyx Said:

"My apple account is disabled in iTunes store: My account was somehow disabled in iTunes Store and they didn’t tell me why. I just deposited credit to my account and now I could not use it. "

-------

Who did not tell you why?

Contact Apple Support:

Reading Apple just putting it to the side does not sound like Apple to me.

Apple Phone Support Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there as Necessary

xDandyx Said:

"My apple account is disabled in iTunes store

-------

Thank you for the screenshot. Interesting, yet suspicious.

So, call Apple, rather than chat with them. I'd recommend, screensharing your device's screen to show them what is going on, here. Also, once answered, ask to be transferred to a Senior Advisor.

So, Go About Contacting

Apple Phone Support Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Proceed from there as Necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at

home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

xDandyx Said:

“I called the support today, and she told me she could not enable it back due to security reason. Also the balance won’t be refunded or cashed out. It’s just disappointing.”

———-

Sorry to Hear that,

It is disappoint. That’s just the way it is :(

Note that these are User-to-User forums. No one here has access to your account information (which is a good thing, BTW). So, best we can do here is give feedback and thoughts when it cones to troubleshooting all of this. It was worth a go. So, great job troubleshooting this.

It can't be enabled from your end. Click here and contact Apple Support at a time they're open.

(191583)

xDandyx Said:

"My apple account is disabled in iTunes store: Sure, I will try to call them. Thanks"

-------

You are welcome. Let us know how it works out.