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Printing problems since upgrading to Big Sur

My MacBook Pro will only print the lines and no text (internet sources) when connected to my work printer. I started having this issue after updating to Big Sur. The printer is a Canon image runner advance C3525i III. Can anyone help or at least point me to a source that can?

MacBook Pro 13″, macOS 11.1

Posted on Jan 19, 2021 9:17 AM

Top-ranking reply

Jan Hedlund

Level 7

23,413 points

Posted on Jan 19, 2021 12:30 PM

Hi,

Please check that you have the latest drivers. Downloads are available here (US and European sites):

https://www.usa.canon.com/internet/portal/us/home/support/details/copiers-mfps-fax-machines/multifunction-copiers/imagerunner-advance-c3525i-iii?tab=drivers_downloads

https://www.canon-europe.com/support/products/imagerunner/imagerunner-advance-c3525i-iii.html?type=drivers&language=en&os=macos%2011.0%20(big%20sur)

Also, the Canon iR-ADV C3525i III is mentioned in About AirPrint - Apple Support as a printer supporting the driverless AirPrint technology. You may want to test that method as well.

If necessary, you may have to try resetting the printing system.

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support

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Printing problems since upgrading to Big Sur

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