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Ylvalamo Author

Level 1

5 points

airpods playing out loud

hi my airpods series 1 is playing music out of the outer speaker or out loud. iv tried to reset them it helps a little with the quality of the sound but their still playing out loud. what can i do?

Posted on Jan 8, 2021 2:24 AM

Top-ranking reply

karina184

Community Specialist

Posted on Jan 11, 2021 8:49 AM

Hey there Ylvalamo,

We understand you're having issues with the audio on your AirPods, and we'd be happy to help.

To get started, which device do you have your AirPods paired with? Does the issue persist if you connect your AirPods with another device? If you primarily use your AirPods with an Android device, we'd recommend testing with an iOS/iPadOS device to isolate the issue further.

If the issue persists with multiple devices, then it's possible that the issue you're experiencing may be hardware related. From there, we'd recommend checking out your local options for AirPods service here: Find Locations - Apple

We hope that helps.

Have a great day.

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