Got charged from Apple-ITunes

I got charged from apple at 1,100 THB which I don’t know why I got charged this amount. How can I cancel this payment? And how I know what the charge this for? Thank you

iPhone 12 Pro, iOS 14

Posted on Jan 6, 2021 11:40 PM

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Question marked as Top-ranking reply

Posted on Jan 7, 2021 01:40 PM

You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You have to ask Apple.


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


See or cancel your subscriptions [subscription automatic renewal] - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039


Now fill out this form:

Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.



3 replies
Question marked as Top-ranking reply

Jan 7, 2021 01:40 PM in response to Tucky2904

You have posted in a voluntary, user-to-user, technical support community. Responses are almost exclusively from other users like yourself, not Apple. You have to ask Apple.


You must first cancel any subscription automatic renewal (if you simply delete an app this does not cancel subscriptions):


See or cancel your subscriptions [subscription automatic renewal] - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends." At this stage the renewal is considered a purchase. Canceling a subscription does not automatically start a refund since the existing subscription will normally continue until the end of its term and then just not renew. - https://support.apple.com/HT202039


Now fill out this form:

Report A Problem to ask for a refund. Click on this link --> https://reportaproblem.apple.com/?s=6


If Report A Problem does not work for a subscription refund you may have to make a special request. Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.



Jan 7, 2021 12:41 PM in response to Tucky2904

You do not say where you see this purchase. If it is an e-mail or text message are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?


Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/


Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)


Forward attempts to: reportphishing@apple.com


If you still think the charge is real:


See your purchase history in the App Store or iTunes Store [iOS, computer, or web] - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.

http://support.apple.com/HT204088


If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...


If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a card you alone control, contact your bank or card company about card fraud. Apple does not handle that.


If you do now recognize this purchase and are asking for a refund then realize Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html). Apple does refund on a case by case basis, but they can also refuse.


To "Request a refund for apps or content that you bought from Apple", click here → https://support.apple.com/HT204084


Report a Problem - https://reportaproblem.apple.com/?s=6


If a reporting a problem request is unsuccessful you can also try clicking here → https://support.apple.com/choose-country-region/media-services Select your country, then a product.


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Got charged from Apple-ITunes

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