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User profile for user: serina179
serina179 Author
User level: Level 1
8 points

I cannot add my printer!

I used to have no problems with using my printer with my MacBook Air, via the standard USB cable. But then something happened, where I managed to only add my printer for scanning use. Tried using different USB ports, checking my wifi connection, turning my printer off and on, updating my software on my MacBook Air too. My laptop does not recognise my printer when I plug in my USB printer cable. When I click on the add printer button, the following shows up (picture below). Can anyone help? Thanks!

MacBook Air 13″, macOS 11.1

Posted on Dec 29, 2020 3:16 PM

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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,407 points

Posted on Dec 29, 2020 5:54 PM

Hi,


Are you using the latest Epson Stylus SX200 driver?

https://www.epson.eu/support?productID=2779&language=en&os=38#drivers_and_manuals


Have you tried to reset the printing system and re-adding the printer?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


Also, do you have access to another computer (Mac or PC) where you could test the printer and its USB connection?


Is the SX200 working OK if you try a nozzle check (test page) from the printer's panel?



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User profile for user: Jan Hedlund
Jan Hedlund
User level: Level 7
23,407 points

Dec 29, 2020 5:54 PM in response to serina179

Hi,


Are you using the latest Epson Stylus SX200 driver?

https://www.epson.eu/support?productID=2779&language=en&os=38#drivers_and_manuals


Have you tried to reset the printing system and re-adding the printer?

Reset the Mac printing system to solve a problem - Apple Support

Add a printer on Mac - Apple Support


Also, do you have access to another computer (Mac or PC) where you could test the printer and its USB connection?


Is the SX200 working OK if you try a nozzle check (test page) from the printer's panel?



Reply

I cannot add my printer!

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