Can't cancel subscriptions

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Can't cancel subscriptions

I cant cancel my subscription, neither on my Ipad or Mac, despite following Apple's instructions, because I get to a point where I'm asked to fill in my apple ID and password, and then I'm just shown a white blank page instead of being shown my subscriptions.

I've tried to follow Apple's instructions through both iTunes and the App Store, I've tried logging in and out of Itunes and the App Store.. I think I've tried everything, and I'm being charged a fee by another company because Apple's services aren't working.

Please help!

MacBook Air 13″, macOS 10.14

Posted on Dec 13, 2020 1:29 PM

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Answer 1

Joseph_S.

Community Specialist

Dec 17, 2020 7:27 AM in response to PleaseJustWork12

Hi there PleaseJustWork12,

Thanks for using Apple Support Communities. It sounds like you need help canceling your subscriptions. See all the ways you can cancel subscriptions here: See or cancel your subscriptions.

If you are still not able to access the App Store or iTunes Store, this article might help: If you can't connect to the App Store, iTunes Store, or other Apple services.

If you need more help, reach out to Apple directly here: Get Support.

We hope this helps!

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Can't cancel subscriptions

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