Invoices from Apple that only print the header

Question

Invoices from Apple that only print the header

Did anyone find a work around for the apple invoices that only print the header and not the content of the Apple invoice?

Very frustrating.

MacBook Pro 13″, macOS 10.15

Posted on Dec 4, 2020 12:55 AM

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Answer 1

Top-ranking reply

Ingo2711

Level 9

73,383 points

Dec 4, 2020 5:47 AM in response to gordonianmacleod

If you open your purchase history and click behind the item in question, you will get the option to get another copy of the receipt sent to you from Apple.

If this email can't be printed as well, the issue is BigSur related, and Apple has to fix this.

Can emails from other sources be printed?

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Answer 2

Ingo2711

Level 9

73,383 points

Dec 4, 2020 5:32 AM in response to gordonianmacleod

Sorry, I did not want to brag about it, just adding another perspective, in case this is connected to something different than macOS.

Did you already try to get another copy of the receipt?

See your purchase history for the App Store, iTunes Store, and more - Apple Support

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Answer 3

Dec 4, 2020 3:11 AM in response to Ingo2711

Thanks. Yes it's a good suggestion and tried that as I think the others who flagged the problem some time ago also did. They had even tried their printer settings. Just odd there seemed to be no conclusion. For now I just take a picture of the screen and send it on email, but it is bizarre how it does not print. Thanks for the suggestion though.

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Answer 4

Ingo2711

Level 9

73,383 points

Dec 4, 2020 2:49 AM in response to gordonianmacleod

Are you getting these receipts via Mail from Apple?

I just printed the one I received today, without any missing parts.

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Answer 5

Dec 4, 2020 2:51 AM in response to Ingo2711

Thanks. Yes it’s via email. There are previous posts saying similar difficulties have experienced by some but no answer I could find. Glad it works for you though.

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Answer 6

Ingo2711

Level 9

73,383 points

Dec 4, 2020 3:08 AM in response to gordonianmacleod

What if you use the option to export the document as a PDF file?

Does Mail create a complete PDF?

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Answer 7

Ingo2711

Level 9

73,383 points

Dec 4, 2020 3:35 AM in response to gordonianmacleod

I just forwarded my receipt to my MacBook Air, running Catalina. No problems printing.

The first test has been printed from my MacBook Pro, still using El Capitan,10.11.6.

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Answer 8

Dec 4, 2020 5:23 AM in response to Ingo2711

Yes thanks. As I say my, as some others, experience a problem where it doesn’t print. But as I say I’m glad it works for you. Hopefully it will be resolved and work for everyone soon.

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Answer 9

Dec 4, 2020 5:34 AM in response to Ingo2711

No. I don’t think you are bragging, just working the issue through. No all I have is the email I receive each month. Maybe the Sur update has stuffed it up. Thanks anyway for trying to be helpful.

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