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Locked phone and don’t know Apple ID nor passcode.

My older daughter took her sisters phone and made up an Apple ID and passcode, since forgotten. I locked phone up in safe due to misuse over a year ago. Now I’m trying to get phone working ad was able to restore it but during set up it asks for Apple ID and password. Don’t know any email associated with it either. iPhone 7

Posted on Dec 3, 2020 8:02 AM

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Question marked as Top-ranking reply

Posted on Dec 3, 2020 8:08 AM

Tell her to use Apple's iForgot service or contact their Account Security team, or the iPhone’s original owner to supply Apple with its purchase receipt and ask them to remove the lock.


(187422)

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Locked phone and don’t know Apple ID nor passcode.

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