catheringgg Author

Level 1

8 points

ios 14.2 won't install on my iphone

I am trying to install the ios 14.2 update to my iPhone 6s. The last update my phone received was 12.4.1, so it's been awhile. After clearing up my storage I was able to successfully download the update, but every time I try to install it, it gives me a generic error message saying "an error occured installing iOS 14.2". I have tried restarting my iphone. It's also connected to internet and charging. I don't know what I'm missing or how to make the update install properly.

iPhone 6s, iOS 12

Posted on Nov 19, 2020 7:54 PM

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5 replies

Level 10

150,960 points

Nov 19, 2020 7:58 PM in response to catheringgg

Does your iPhone have at least 4GB - 6GB of free storage space to download and complete the installation process?

You can also try and update your iPhone by connecting it to a computer.

Axel F.

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catheringgg Author

Level 1

8 points

Nov 19, 2020 8:29 PM in response to Axel Foley

Thank you so much! Turns out I needed to clear 6GB of storage.

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Level 10

150,960 points

Nov 19, 2020 10:06 PM in response to catheringgg

Glad you found that out and addressed it. You are welcome.

Axel F.

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Dec 2, 2020 3:51 PM in response to Axel Foley

I have that much storage space, but no dice with the download.

I also tried wifi - three times. Twice with the phone hooked up to the computer.

Any other ideas?

Pamm M

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Level 10

150,960 points

Dec 2, 2020 4:20 PM in response to pmono7690

Can you tell us what you see on your screen when you attempt to update? Perhaps a screen shot?

Axel F.

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ios 14.2 won't install on my iphone

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