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Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Artwork was fine on an old iPhone 4S, but when I upgraded to the SE earlier this year large parts of the artwork were mixed up when syncing from the Mac (which still had the correct artwork). Some artwork appears across a dozen unrelated albums and some is correct. Anyone else encountered this problem?
iPhone SE, iOS 14
Hello Paulerspury,
Thank you for posting in the Apple Support Communities. We understand you're seeing incorrect album artwork after updating to a new phone.
To clarify, is this happening in the Music app specifically? In which view are you seeing this? For example, in Playlists, Albums, Artists, Songs, or all of those?
Does it help if you Restart your iPhone?
Are you using an Apple Music subscription, or are you syncing content from iTunes?
If you use Apple Music, try tapping Settings > Music and turn Sync Library off and back on. If you sync from iTunes, connect your device and uncheck "Sync Music" in your device summary and click Apply, and then re-sync your content to see if this helps: Sync your iPhone, iPad, or iPod using iTunes on your computer
If the issue persists, I recommend that you Contact Apple Support.
Take care.
Hello Paulerspury,
Thank you for posting in the Apple Support Communities. We understand you're seeing incorrect album artwork after updating to a new phone.
To clarify, is this happening in the Music app specifically? In which view are you seeing this? For example, in Playlists, Albums, Artists, Songs, or all of those?
Does it help if you Restart your iPhone?
Are you using an Apple Music subscription, or are you syncing content from iTunes?
If you use Apple Music, try tapping Settings > Music and turn Sync Library off and back on. If you sync from iTunes, connect your device and uncheck "Sync Music" in your device summary and click Apply, and then re-sync your content to see if this helps: Sync your iPhone, iPad, or iPod using iTunes on your computer
If the issue persists, I recommend that you Contact Apple Support.
Take care.
Still having this issue after using the steps above. I'm on the latest software for both MacOS and iOS. Factory reset the phone and restored from backup. The artwork is correct on my iTunes, but when I sync to my iPhone, it shows different artwork. Didn't run into this issue before Catalina. Now on Big Sur and problem is still there.
Thanks Jeremy V. Followed your advice for sync from iTunes via the Mac and it is all working fine now. Cheers
Music Artwork
