Mail is deleting my trash after 7 days but preferences say Never delete trash

I have my preferences for Mac Mail set to delete Trash "Never." But Mail is deleting them after 7 days. I read this discussion: https://discussions.apple.com/thread/6706070. It gives an answer written in 2014. I haven't been able to follow its directions though, I think, because my system (High Sierra) just doesn't have the same user interface as it did back then. Can anyone update the instructions to fix this problem?

iMac 21.5″, macOS 10.13

Posted on Nov 5, 2020 8:28 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 16, 2020 9:22 AM

I finally found a solution! On my computer settings I went to iCloud and unchecked iCloud Drive. I don't know why that works but I read some other posts that talked about iCloud drive causing various problems so I tried it. I don't use that feature so I don't lose anything by turning it off.

6 replies
Sort By: 
Question marked as Top-ranking reply

Nov 16, 2020 9:22 AM in response to LindaJoM

I finally found a solution! On my computer settings I went to iCloud and unchecked iCloud Drive. I don't know why that works but I read some other posts that talked about iCloud drive causing various problems so I tried it. I don't use that feature so I don't lose anything by turning it off.

Reply

Nov 5, 2020 9:14 AM in response to BobTheFisherman

Thanks, BobTheFisherman, I checked the email provider's webpage and did not find anything about deleting. I also called my host twice and neither tech i spoke with could find any setting that would be causing it. My husband's email account on his laptop is behaving the same way--deleting mail from trash after 7 days--though he has his preferences set to delete trash after 1 month.

Reply

Nov 5, 2020 2:50 PM in response to LindaJoM

I think I have found the correct setting. On my phone I followed this path:

Settings, Apple ID, iCloud, Mail (there are two options for Mail; this is the one all the way at the bottom of the list), Advanced. Then I selected "Never" for Deleted Messages/Remove. I will update in a couple of days to confirm that this solved the problem.


My phone did not have "Never" Selected, but it had "1 week."

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail is deleting my trash after 7 days but preferences say Never delete trash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.