You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

How to successfully transfer videos from mac to external hard drive so the play

i transffered my photos to an external hard drive but none of my videos worked - they come up as pictures and show no option to be played

MacBook Pro 16″, macOS 10.15

Posted on Nov 4, 2020 6:06 PM

Top-ranking reply

Level 10

197,315 points

Posted on Nov 5, 2020 6:29 AM

Do not use drag and drop to save videos somewhere.

Use "File > export > Export unmodified Original".

Not all video formats are supported on macOS 10.15, even if the videos used to play on earlier versions of MacOS X, see:

View in context

Similar questions