You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sim locked

I just bought bought a iPhone 11 brand new and it says it’s sim locked. How do I find out what carrier it is or how to unlock it thanks

Posted on Nov 3, 2020 6:03 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 3, 2020 6:09 PM

It should have told you when you made the purchase. Otherwise, you would need to call Apple Support and ask them. You will need to give them the serial number and possibly the IMEI from the box.


Apple is the only one that sells unlocked phones.

7 replies

Nov 3, 2020 6:32 PM in response to Micah7841

Micah7841 wrote:

It was never touched I was the first person to take it out of the box still had the plastic on it

That's irrelevant. It stopped being "new" the minute it was sold by Apple or another authorized retailer to the original purchaser.


If you buy a new car, and don't ever even get in and start the engine, you can not then sell it to someone else as "new". It is no longer new. It is used.


Same thing.

Sim locked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.