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shirissee Author

Level 1

4 points

Last week my payment method was declined

Last week my payment method was declined. My card did not change but I don’t know how to ask Apple to try again with the same card.

[Re-Titled by Moderator]

iPhone 7, iOS 10

Posted on Oct 31, 2020 5:57 PM

Top-ranking reply

Lawrence Finch

Level 10

212,528 points

Posted on Oct 31, 2020 5:58 PM

A “payment declined” message means that the issuer of the credit or debit card you have on file in your iTunes account rejected a charge or account confirmation. It is not an Apple problem; Apple is just passing through the message from your issuer, so you should contact the issuer. There are a number of reasons the charge or verification might be declined:

Insufficient balance or account in arrears
Account suspended for suspected fraud (not necessarily by you)
Error in card number
Wrong expiration date
Wrong security (CVV) code
Address in your iTunes account does not match exactly the billing address for the card
The card was not issued in the country of the iTunes store
You are connected through a VPN provider that does not terminate in the country of the iTunes store you are connected to.

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Last week my payment method was declined

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