single app mode

Question

Level 1

8 points

single app mode

There is a huge bug in iOS 14 with Single App mode. The phone goes into sleep after a while. And on restart of the phone, I see a message “Guided Access app unavailable. Please contact your administrator” stuck in the foreground with my app running in the background.

2 bugs here. 1. The message is bogus. I am not using Guided access. I am using Single app mode via AC2. 2. Why does single app mode fail after a while of use? Happening only on devices upgraded to iOS 14. My other devices still on IOS 13.x are all working fine.

iPhone SE, iOS 12

Posted on Oct 15, 2020 7:46 AM

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Answer 1

Oct 15, 2020 7:53 AM in response to Rpot95

You need to contact your MDM administrator, as the message says. Single Access mode uses the built-in Guided Access feature of the phone. Your MDM management probably needs to be updated to support iOS 14.

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Answer 2

Rpot95 Author

Level 1

8 points

Oct 15, 2020 2:59 PM in response to Lawrence Finch

Installed the latest AC2 (had to upgrade to Catalina) and prepared a few devices. It made no difference. Single app mode dies after a few hours and phone goes to sleep. Have to restart the phone manually.

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