What happened to my music?

Hi jpleck,

We understand the Music app is unable to find the file location for songs. We're happy to help.

First you'll want to check that the folder you currently have set as the destination for Music is the folder you have your items stored in. You can check that with these steps:

1. Open Music.
2. From the menu bar at the top of the the screen, choose Music > Preferences.
3. Click the Advanced tab.
4. Look in the box under "Music Media folder location" for the location of your Music Media folder.

You'll then want to go in to Finder and check to see if that folder is actually the one you have your media files stored in.

If your media files are stored in a different folder, you'll want to change the destination folder to that one in the Music Preferences window. You can find more steps to change your folder location here: Change where your music files are stored on Mac

We hope this helps. Cheers!

Hi jpleck,

Thanks for the update! If songs are showing an exclamation point next to them, that means iTunes is unable to find them through the current file path that is set up for them.

Here's the steps you'll need to use to correct the media file path:

1. In iTunes, select the song, album, movie, or TV show that has the exclamation point next to it.
2. From the menu bar at the top, choose Edit > Get Info.
3. When you see a message asking if you want to locate the file, click Locate.
4. After you recover the file, use Get Info again to locate the file, then point iTunes to the correct location.

If you continue to have issues recovering your music files, you'll want to contact Apple Support directly: Get Support

Take care!