You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 11 is not connected to wifi and disabled with no connection to itunes

I have an iphone 11 Red with dual cameras. Too many attempts at passcode have disabled it and it will not connect to itunes because the wifi is not being used on the phone. I have tried following every step to reset it with no luck. How can I reset this phone?

iPhone 11, iOS 13

Posted on Aug 30, 2020 4:53 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 5:21 PM

You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process. Your post indicates that you have attempted to follow the process mentioned in the link above and if you are still unsuccessful then see below.


Your iPhone 11 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support


Axel F.

1 reply
Question marked as Top-ranking reply

Aug 30, 2020 5:21 PM in response to jimmie211

You can reset your passcode by following the instructions in this article by Apple ➔ How to reset your passcode on a disabled iPhone. You will need a computer for this task and all your data on your iPhone will be wiped clean in the process. Your post indicates that you have attempted to follow the process mentioned in the link above and if you are still unsuccessful then see below.


Your iPhone 11 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support


Axel F.

iphone 11 is not connected to wifi and disabled with no connection to itunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.