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forgot apple id information

My friend does not use the recovery number and lost the details of his apple and icloud id. he has the phone. In this situation, what can be done? can the password be mailed to the email?

iPhone X

Posted on Aug 30, 2020 12:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 5:28 AM

No, we cannot provide information about a user's account. Since they have forgotten their credential, see:


See If you forgot your Apple ID https://support.apple.com/en-us/HT201354

 

And, see If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover them.

 

And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

 

Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921

 

And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.

2 replies
Question marked as Top-ranking reply

Aug 30, 2020 5:28 AM in response to Ihusaan02

No, we cannot provide information about a user's account. Since they have forgotten their credential, see:


See If you forgot your Apple ID https://support.apple.com/en-us/HT201354

 

And, see If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to try to recover them.

 

And you may need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

 

Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

 

Note that If you're using two-factor authentication and can’t recover your password, you usually will need to enter account recovery. See Recover your Apple ID when you can’t reset your password  https://support.apple.com/en-us/HT204921

 

And, in general, if things go badly using the above links, you will need to try to recover your account if you want to use it again. Again, see Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921 Use this link to request account recovery to regain access to your account.

forgot apple id information

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