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Many a times Power button doesn’t work , doesn’t lock the screen on Pad 7 generation .

iPad is just 2 months old. It’s under warranty. Should I visit apple service centre?


iPad, iPadOS 13

Posted on Aug 24, 2020 10:03 PM

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Question marked as Top-ranking reply

Posted on Aug 25, 2020 4:23 AM

Is your iPad in case - or is the iPad otherwise “naked”? Some cases can interfere with functioning of the physical buttons.


If the iPad is not in a case - and the Sleep/Wake button is not operating reliably - you would be well advised to seek assistance directly from Apple or your retailer whilst you still have benefit of your warranty.


Apple Support can be contacted directly using the Contact Support link at top-right of this page. Alternatively, the technicians at the Genius Bar of your local Apple Store will be happy to assist with diagnosing the problem.

1 reply
Question marked as Top-ranking reply

Aug 25, 2020 4:23 AM in response to @pankaj

Is your iPad in case - or is the iPad otherwise “naked”? Some cases can interfere with functioning of the physical buttons.


If the iPad is not in a case - and the Sleep/Wake button is not operating reliably - you would be well advised to seek assistance directly from Apple or your retailer whilst you still have benefit of your warranty.


Apple Support can be contacted directly using the Contact Support link at top-right of this page. Alternatively, the technicians at the Genius Bar of your local Apple Store will be happy to assist with diagnosing the problem.

Many a times Power button doesn’t work , doesn’t lock the screen on Pad 7 generation .

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