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Activation lock question

Hey i have question about activation lock. I bought an iPhone 11 from eBay and it has activation locked, I tried to contact the seller he didn't answer me Please what to do?

Posted on Aug 21, 2020 11:25 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2020 11:32 AM

See Turn off Activation Lock https://support.apple.com/en-us/HT201441If you acquired your device second hand from an individual (almost invariably not the prior legal owner), you will need to obtain the needed password from the prior legal owner (almost invariably not the seller) or have the prior legal owner sign out of iCloud; erase the device; and remove it from their device list. If you cannot do so, then the device is useless to you.


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Question marked as Top-ranking reply

Aug 21, 2020 11:32 AM in response to nayef113

See Turn off Activation Lock https://support.apple.com/en-us/HT201441If you acquired your device second hand from an individual (almost invariably not the prior legal owner), you will need to obtain the needed password from the prior legal owner (almost invariably not the seller) or have the prior legal owner sign out of iCloud; erase the device; and remove it from their device list. If you cannot do so, then the device is useless to you.


Aug 21, 2020 11:32 AM in response to nayef113

Kiss you money goodbye. You've been scammed. File a claim with eBay to get your money back.


Activation Lock Problem


If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner see How to request access to a deceased family member's Apple accounts - Apple Support. Note: there is no guarantee that anyone can gain access to the device.


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Turn off Activation Lock - Apple Support.

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Activation lock question

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