We had a former employee who used his own personal Apple ID on his company phone. Now that he's no longer with the company he returned his device. We're unable to restore the iPhone because it is still associated with his Apple ID, so right now it is an expensive paperweight that we want to pass on to a new employee.
How can we get our device back?
Thanks!
Tell the previous employee to remove the lock, or supply Apple with the iPhone's purchase receipt, or if the iPhone is managed by Apple Configurator, turn off the lock through there.
razmee209: Even legitimate and cooperative previous employees/owners are likely to refuse to give out their Apple ID login details.
(182895)
EdMcClure wrote:
We had a former employee who used his own personal Apple ID on his company phone. Now that he's no longer with the company he returned his device. We're unable to restore the iPhone because it is still associated with his Apple ID, so right now it is an expensive paperweight that we want to pass on to a new employee.
How can we get our device back?
Thanks!
Contact the former employee and get this information to remove it.
Thanks, Niel. I think we may have to go with the purchase receipt option. The previous employee can't seem to figure out what his credentials are.
Company iPhone locked out
