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Why does my Apple Watch keep unpairing when I try and set it up with my phone? It is an iPhone 6

Help please

iPhone 6, iOS 12

Posted on Jul 31, 2020 11:35 AM

Reply
5 replies

Jul 31, 2020 11:56 AM in response to brenna122

So....couple of questions: (1) what iOS are you running on your iPhone 6; (2) what model Apple Watch do you have (Series __(1, 2, 3, 4 or 5) and (GPS only or GPS + cell); and (3) what Watch OS are you running?


Those factors can impact compatibility. There's some good information regarding this in a prior thread.


If you are sure they should be compatible, then you need to start trying the pairing process from scratch and provide more detail as to where in the process breaks down and what, if any, error messages you receive.


-- JDee

Jul 31, 2020 11:57 AM in response to Community User

It is a series 5 and I don’t know what watchOS it is running on but when we try and connect it it says it needs an update but when I try and update it from the iPhone it starts unpairing again. There is also an option to continue setting up the Apple Watch without updating and I have also tried that but the same thing happens and it starts the unpairing process

Jul 31, 2020 12:26 PM in response to brenna122

An apple watch 5 requires a phone with ios13 which is an iphone 6s or higher your iphone 6 will only update to ios12 so the watch won't pair with your phone.

Why does my Apple Watch keep unpairing when I try and set it up with my phone? It is an iPhone 6

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