You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi!
I have a problem with my brand new iPhone 11 pro, it turns out that after 1 week of use the display glass (screen) has scratches in the middle. The thing is that searching in internet i found out that i'm not the only one with this problem and i discovered that is recurrent with iPhone 11 pro owners.
I would like to know how can I resolve this with my warranty policy.
I live in Santiago, Chile.
Greetings
Sebastián Pezoa F.
iPhone 11 Pro, iOS 13
It is extremely rare for external scratches to just suddenly appear out of nowhere on glass (any glass). If you can feel the scratches with your fingernails then they are external scratches. If these scratches were on your screen when you opened the box when it is brand new then you should have returned the iPhone immediately and asked for a refund. If they were not present then something came in contact with your screen hard enough to scratch it or there would not be scratches present.
Again, the warranty does not cover user damage even if it was accidental.
It is extremely rare for external scratches to just suddenly appear out of nowhere on glass (any glass). If you can feel the scratches with your fingernails then they are external scratches. If these scratches were on your screen when you opened the box when it is brand new then you should have returned the iPhone immediately and asked for a refund. If they were not present then something came in contact with your screen hard enough to scratch it or there would not be scratches present.
Again, the warranty does not cover user damage even if it was accidental.
It isn't user damage, I don´t know how's possible a brand new screen, supposed to be one of the tougher in the market is getting scratched inside my pant pocket. I would like to receive a more elaborated answer than "it's your fault".
Greetings.
You can't, user damage is not covered by the warranty.
Iphone 11 pro scratched screen
