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spinning globe on screen after harddrive replacement

I have replaced the hard drive and am now rebooting...


I turned on at the same time as holding down ctl/command etc...


I connected to the internet (internet recovery)


But the loading bar underneath the spinning globe does not appear, instead underneath the spinning globe is my internet network name and the wifi strength bar ( which is is one line short of full)


After a while the spinning globe stops and a triangle with an explanation mark appears with apple.com/support 2002f appears


Ay suggestions

Its a mac book pro 2013

Posted on Jul 25, 2020 7:14 PM

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Question marked as Top-ranking reply

Posted on Jul 25, 2020 8:37 PM

That usually means a problem with the Internet connection. When you startup the computer you should be asked to choose an Internet connection from a list of available networks. You choose the one that you use, enter the password for the connection, then click on an OK button or checkbox. Here is the installation procedure:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the version last installed on the computer or the latest version of macOS.


Similar questions

1 reply
Question marked as Top-ranking reply

Jul 25, 2020 8:37 PM in response to julianneg60

That usually means a problem with the Internet connection. When you startup the computer you should be asked to choose an Internet connection from a list of available networks. You choose the one that you use, enter the password for the connection, then click on an OK button or checkbox. Here is the installation procedure:


Internet/Network Recovery of El Capitan or Later on a Clean Disk


     If possible, back up your files before proceeding.


  1. Restart the computer. Immediately, at or before the chime, hold down the (Command-Option-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the target drive (out-dented entry w/type and size) from the side list.
  5. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs, only if installing Mojave or Catalina ) or Mac OS Extended, (Journaled.)
  8. Provide a volume name, usually "Macintosh HD."
  9. Click on the Apply button, then click on the Done button when it activates.
  10. Quit Disk Utility and return to the Utility Menu.
  11. Select Install OS X and click on the Continue button.


This should install the version last installed on the computer or the latest version of macOS.


spinning globe on screen after harddrive replacement

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