This Apple ID is not active.

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Level 1

12 points

This Apple ID is not active.

When I do a Forget Password, it says "This Apple ID is not active."

So I tried to recreate the account, and it says username is being used.

What the heck am I supposed to do now?

I have another Apple ID account that just simply disappeared. I have a lot of devices (iPods in our production) tied to this apple ID, and I can't log into it anymore since it doesn't exist anymore. I just found out the iPod users can actually change the password from their device without even having the need to verify using the two-factor authentication. What's the use of the two-factor authentication then if device users can simply change the password without asking permission from the phone numbers allowed to authenticate?

Posted on Jul 17, 2020 9:28 AM

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Answer 1

Top-ranking reply

Brian Lazzara

Level 6

10,107 points

Jul 17, 2020 9:36 AM in response to BienTech

If you are locked out of your Apple ID account you can go to https://iforgot.apple.com

This will provide you with the recovery steps you put in place for this situation.

Here are some support articles that should help:

If you forgot your Apple ID password - Apple Support

If you forgot the answers to your Apple ID security questions - Apple Support

If your Apple ID has been locked or disabled – Apple Support

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Answer 2

Eric Root

Level 10

684,615 points

Jul 17, 2020 1:53 PM in response to BienTech

contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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Answer 3

Jul 17, 2020 2:30 PM in response to BienTech

I have not seen a definitive solution for your problem. So, I suggest you use my search link in trying to solve your problem: apple id is not active. You will see a number of links that are, or may be, related to your specific problem.

If you want to contact Apple Support to deal with your problem, see:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometime this site is not fully functional.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one for you.

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This Apple ID is not active.

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