You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone XS Max has water damage, the phone still turns on.

My iPhone XS Max has water damage, the phone still turns on but the screen doesn’t work. A lot of my pictures where never backed up to the cloud and I really want to retrieve them. Any suggestions of what I can do?? I’ve tried connecting to my laptop but it tells me I need to unlock my phone.

iPhone XS Max, iOS 13

Posted on Jul 16, 2020 8:27 PM

Reply
3 replies

Jul 16, 2020 8:55 PM in response to Helpless-lol

I'm taking it that you have never backed up or synced to that computer, you aren't doing automatic backups to iCloud, and you aren't using iCloud photos. If that is the case you are going to lose those photos and videos when Apple does an out-of-warranty replacement of your iPhone. Your only other option is to find a reputable 3rd party repair site that can do board level soldering and have them check if they can fix your phone and then do a backup of all your data. After that Apple may not do any further service on your iPhone.

My iPhone XS Max has water damage, the phone still turns on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.