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Level 1

8 points

my screen shows a file folder with a question mark?

My MacBook is showing a blank screen with a folder in the center with a ? mark on it. ?????

Posted on Jul 10, 2020 12:24 PM

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Level 5

7,586 points

Posted on Jul 10, 2020 12:33 PM

Hi BradLJ,

The folder with a question mark screen means that your Mac doesn't know where to start up from. Try these steps:

Power on your Mac while holding down the Option key.
You should see one or more drives appear onscreen. Look for a drive named Macintosh HD (or whatever you named your startup disk).
Use the arrow keys to select that drive, then hold down the Control key while you hit Enter/Return. This tells your Mac that this should be the default startup volume.

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