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Apple music

Somehow my Apple iCloud music library has become disabled.

when I go to settings and music there is no option to re-enable it. See photo below. Can you help please?

iPhone X

Posted on Jul 10, 2020 6:43 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2020 3:13 PM

Hello Colin5050,


Thanks for reaching back out to the Apple Support Communities, about your issue playing music on your iPhone. We are happy to help you.


We would like for you to sign out then back into your iTunes & App Store.


First, go to "Settings" > "iTunes & App Store" > touch the blue "Apple ID: your@email.address" > Touch "Sign Out"


Once that is completed you will be able to sign in using your Apple ID.


If you are still having an issue after trying the above steps, please Contact Apple Support.


Have a great day!

6 replies
Question marked as Top-ranking reply

Jul 15, 2020 3:13 PM in response to Colin5050

Hello Colin5050,


Thanks for reaching back out to the Apple Support Communities, about your issue playing music on your iPhone. We are happy to help you.


We would like for you to sign out then back into your iTunes & App Store.


First, go to "Settings" > "iTunes & App Store" > touch the blue "Apple ID: your@email.address" > Touch "Sign Out"


Once that is completed you will be able to sign in using your Apple ID.


If you are still having an issue after trying the above steps, please Contact Apple Support.


Have a great day!

Jul 15, 2020 9:40 AM in response to Colin5050

Hello Colin5050,


Thanks for using the Apple Support Communities! We understand you are having an issue playing music on your iPhone. We are happy to help you find some information.


Here is a resource to assist you. Specifically, the section on "If you don't subscribe to Apple Music."


Turn on Sync Library with Apple Music


We would also suggest taking a look at:


Listen to music and more in the Apple Music app


If you still have issues, please let us know the following:

-How long have you had this issue?

-Was the music on your iPhone purchased from iTunes or synced from a computer?

Jul 15, 2020 10:23 AM in response to Joseph_S.

iTunes Match still wants to charge €26/year. I do not want to pay for it. I already own the music and have it on my devices, plus backed up on the cloud.


This problem only arose after I signed up for 3 free months of apple music. Now that I have cancelled my subscription this problem with it telling me that "This account does not have iCloud music enabled" has arisen. The box with this keeps popping up even after I click ok.

The music on my phone was mostly purchased from iTunes and some was synced from my computer.

I want to know how i can clear this and listen to the music I have purchased.


I have iTunes on my laptop and it is working ok from here.


Apple music

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