You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: shaykluke
shaykluke Author
User level: Level 1
4 points

macbook air won’t turn on

my macbook air won’t turn, it’s a year old no water damage been dropped but no problems occurred after wards it was working perfectly fine two days ago and now will not turn on i have it plugged it but just black screen what should i do?

MacBook Air 13″, macOS 10.14

Posted on Jul 4, 2020 8:33 PM

Reply
Question marked as Top-ranking reply
User profile for user: FrankyFG
FrankyFG
User level: Level 2
356 points

Posted on Jul 4, 2020 9:29 PM

Hello!

  • First, make your MacBook Air is receiving power from its charger. Is the light turning on in the charger cable when connected to the MacBook Air?
  • Second, make sure your brightness is up. The screen may appear black if the brightness is all the way down.
  • Then, disconnect all accessories from your computer (USBs, printers, etc.), press and hold the power button for 10 seconds, release the button, and then press it again.
  • If that does not work then you can try resetting your Mac's System Management Controller. Here is a guide on how to do it: How to reset the SMC of your Mac - Apple Support
  • If none of the above works, then it is most likely a hardware issue, and you should contact Apple support here: Get Support


Here is a full guide on what happens when your computer does not turn on: https://support.apple.com/en-us/HT204267


Have a great day! :)

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: FrankyFG
FrankyFG
User level: Level 2
356 points

Jul 4, 2020 9:29 PM in response to shaykluke

Hello!

  • First, make your MacBook Air is receiving power from its charger. Is the light turning on in the charger cable when connected to the MacBook Air?
  • Second, make sure your brightness is up. The screen may appear black if the brightness is all the way down.
  • Then, disconnect all accessories from your computer (USBs, printers, etc.), press and hold the power button for 10 seconds, release the button, and then press it again.
  • If that does not work then you can try resetting your Mac's System Management Controller. Here is a guide on how to do it: How to reset the SMC of your Mac - Apple Support
  • If none of the above works, then it is most likely a hardware issue, and you should contact Apple support here: Get Support


Here is a full guide on what happens when your computer does not turn on: https://support.apple.com/en-us/HT204267


Have a great day! :)

Reply

macbook air won’t turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up