Video playback with black screen but sound on
Most of the times when I play streaming video such as YouTube, Netflix, video in safari and so on I get a black screen but the sound works. Any idea to why this happens and how to fix it?
iPhone 11
Most of the times when I play streaming video such as YouTube, Netflix, video in safari and so on I get a black screen but the sound works. Any idea to why this happens and how to fix it?
iPhone 11
Hello, Mrgreenluck.
We understand that when streaming video, you often encounter a black screen with audio only. We want to help make sure you can enjoy only video content.
When you are viewing videos, are you also recording your screen? Copyright protections may prevent the screen from being recorded.
How to record the screen on your iPhone, iPad, or iPod touch
You mentioned this is happening in Safari. Does the issue persist when using other browsers or in their specific apps?
Is your iPhone backed up and up-to-date?
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
If everything is up-to-date and you aren’t using Screen Recording, let's next look at connectivity. Does the video issue persist when connected to alternate Wi-Fi networks, or when using cellular data?
Be Well.
Mrgreenluck,
Thank you for getting those answers to us.
Based on what you have told us so far, we think the next best step would be to go ahead and contact Apple Support.
Stay well.
Hi Less
answers to your questions...
no recording.
not using other browsers.
iPhone is backed up and up to date.
using both wireless or cellular.
brgds.
Video playback with black screen but sound on