Video playback with black screen but sound on

Most of the times when I play streaming video such as YouTube, Netflix, video in safari and so on I get a black screen but the sound works. Any idea to why this happens and how to fix it?

iPhone 11

Posted on Jun 20, 2020 01:33 AM

Reply
3 replies

Jun 24, 2020 10:02 AM in response to Mrgreenluck

Hello, Mrgreenluck.


We understand that when streaming video, you often encounter a black screen with audio only. We want to help make sure you can enjoy only video content. 


When you are viewing videos, are you also recording your screen? Copyright protections may prevent the screen from being recorded.


How to record the screen on your iPhone, iPad, or iPod touch


You mentioned this is happening in Safari. Does the issue persist when using other browsers or in their specific apps?


Is  your iPhone backed up and up-to-date?


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


If everything is up-to-date and you aren’t using Screen Recording, let's next look at connectivity. Does the video issue persist when connected to alternate Wi-Fi networks, or when using cellular data?


Be Well.

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Video playback with black screen but sound on

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