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Level 1

4 points

My iPad is disabled and says connect to iTunes I forgot my password on that device

How do I regain access to my iPad after it is disabled and says connect to iTunes

iPad, iOS 9

Posted on Jun 18, 2020 4:36 PM

Top-ranking reply

Level 10

103,365 points

Posted on Jun 18, 2020 4:46 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

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