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Itunes disappeared [accidently deleted?] from my win10 PC. I downloaded from microsoft store and installed with no problem.
I then backed up my Iphone - says it backed up.
Then looked for backup folder by searching PC for %mobilesync% it came up once and had a subfolder called Backup. That Backup folder was empty.
Where are my files???
tks in advance Ed
Windows, Windows 6
You should really get iTunes from https://apple.com/itunes rather than the Microsoft store. The Microsoft version does not install the iOS drivers. If they were previously installed it will work, but you may not have the latest drivers.
To see the backup files (there will be over 10,000 files in a single backup) go to iTunes Preferences, Devices, right click on the backup and there should be a link to go to the backup location in Windows Explorer.
if you see it in the location then your phone has been backed up to itunes.
There is no need to go find the file location.
If you need a better understanding of what itunes backs up then read here About backups for iPhone, iPad, and iPod touch - Apple Support
I see both phones and the dates but need the file location (so I can know that they are backed up)
In iTunes - Edit>preferences>Device there you will see list of your backups.
backup file is empty - yet says Iphone is backed up.
