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I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

My son forgot his passcode. I can use his Apple ID to connect with computer but I’m Not able to get my iPad Pro to reset to factory settings

iPad, iOS 9

Posted on Jun 7, 2020 5:45 PM

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Question marked as Top-ranking reply

Posted on Jun 7, 2020 6:05 PM

See instructions in If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

2 replies

I have an iPad Pro. It’s about 5-7 years old??? My son forgot his passcode. I can’t reset it using my computer with restore or update. Please help

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