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Can someone help my iMac asked me to restart to update Catalina and now it’s stuck with “an error has occurred installing macOS”
I need to have all my files intact so I don’t want to want to erase my disk how can I get pass this ?
iMac Line (2012 and Later)
Hello, EdricF.
I understand that you’ve encountered a hiccup when installing macOS Catalina. I understand how important retaining your files is and want to help.
Restarting your Mac will probably not result in data loss. Before doing that, I would say that if you have essential data that isn’t backed up, synced to iCloud or some other cloud service, you might seek out third-party data recovery before doing anything with your Mac. Please note that Apple Stores do not offer data recovery services.
Be Well.
Hello, EdricF.
I understand that you’ve encountered a hiccup when installing macOS Catalina. I understand how important retaining your files is and want to help.
Restarting your Mac will probably not result in data loss. Before doing that, I would say that if you have essential data that isn’t backed up, synced to iCloud or some other cloud service, you might seek out third-party data recovery before doing anything with your Mac. Please note that Apple Stores do not offer data recovery services.
Be Well.
hey sterling r
thank you for replying yes i think i will need to seek data recovery to get help recoevering my data
many thanks
Be well too
EdricF,
Sounds like a plan. Keep the community posted with the results and know we’re here if you need anything else.
Take care!
iMac stuck macOS Catalina update error message
