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User profile for user: dredd13
dredd13 Author
User level: Level 1
6 points

Download button doesn't work

In the TV app (on both macOS 10.15.3 and 10.15.4, I see this on two different machines), if I go to content which I have purchased (either movies or TV) and I get to where there's a big "Download" button, so I can download the content, clicking on the button does nothing. There is no indicator from the TV app that I've clicked anything, the Activity Window doesn't show the content start to download, etc.


For movies, I can get around this by going into Account > Purchases and finding the movie and downloading it from there. But for TV programming, it appears that the ability to download-by-episode from the Account system is gone, and so if I want to download the latest episode, I need instead to download the entire season (and then try to kill all the download threads other than the episode I actually want to watch... not in any way ideal).


Has anyone else experienced this, and if so, how do you solve it?

MacBook Air 13″, macOS 10.15

Posted on Jun 1, 2020 3:26 AM

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User profile for user: i_rina
i_rina
User level: Community Specialist

Jun 2, 2020 2:30 PM in response to dredd13

Hello dredd13,


I understand the download button is not working when you go to download content in the TV app. I am happy to help.


To troubleshoot your issue, I'd recommend going through the following steps. Try them in order, testing between each:


  1. Quit the TV app: Quit apps on Mac - Apple Support, then restart your Mac: How to turn your Mac on or off - Apple Support.
  2. See if the issue persists in safe mode: Use safe mode to isolate issues with your Mac - Apple Support.
  3. See if the issue continues in a new, test user: How to test an issue in another user account on your Mac - Apple Support.


Thanks!


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Download button doesn't work

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