You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an Iphone 11 that I purchased around Christmas time and I am concerned about the screen as I have noticed a few small hairline cracks. There is no reason for these cracks to be present as I have not dropped or misused the phone in any way. Can you please advise if this is a known fault and what the process is for me to have my phone assessed to see if the phone is faulty.
iPhone 11, iOS 13
Well how about I state an actual fact when you said “Have Apple examine it and watch when they hand it back to you” is in fact very rude. There are more polite ways to word what you said just a tip for the future. If glass doesn’t break unless it’s damaged then it must be faulty.
You will have get in contact with Apple directly for this issue, it will most likely have to be reviewed by Apple Genius to investigate further why this occurred.
Accidental damage is not covered by the standard warranty.
There is no reason for the screen to crack I have not dropped it or hit it on anything.
Have Apple examine it and watch when they hand it back to you.
Ok there’s absolutely no need to be rude and disrespectful. All I did was simply ask a question. You did not have to be so rude about it.
I was factual and not rude.
Glass doesn't break unless it is damaged. Accidental damage is not covered by the standard warranty.
Ok, thank you for your help :)
Also do you know if these small cracks are things that happen often?
Your absolutely welcome, it's first time for personally hearing about this issue on iPhone 11 (I'm iPhone X user myself)
However Apple might be aware this, hopefully willing to help :)
Ok thank you so much for all of your help :)
Damaged Iphone 11 screen
