You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

TikTok and ByteDance Ltd. apps are no longer available in the United States, and visitors to the United States might have limited access to features. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how to backup if my device is broken

my iphone 7 shut down and isn't charging at all. i can't get it to turn on. how can i transfer all my data to my new iphone 11? is it possible without the phone being on?

iPhone 7, iOS 13

Posted on May 25, 2020 11:52 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2020 11:58 AM

You cannot backup a device that won't power up.


Did you have iCloud backup enabled?


~Lyssa

1 reply

how to backup if my device is broken

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.