You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Disabled iTunes and app store

My account has been disabled and I need to get it fixed what do I do

iPhone 7, iOS 13

Posted on May 23, 2020 9:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 23, 2020 9:30 PM

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

3 replies

May 24, 2020 6:29 AM in response to Christian2145

Christian2145 wrote:
Is there a reason why this happened?

Here are a few possible reasons why your account may have been disabled:

  1. Repeatedly entering an incorrect Apple ID and password.
  2. Not using your Apple account for an extended amount of time
  3. Billing issues such as unpaid iTunes or App Store orders
  4. Security reasons, causing Apple to suspect someone hacked your account
  5. Charge disputes on your credit card

Disabled iTunes and app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.