You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can not activate iMessage and Facetime

I can activate imessage and Facetime by my phone number. But I can not do that with my ID Apple. It said that an error had occurred during activation. Please help me fix this

MacBook Air 13", macOS 10.15

Posted on May 18, 2020 8:07 AM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2020 8:41 AM

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.      


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



3 replies
Question marked as Top-ranking reply

May 18, 2020 8:41 AM in response to AnhLCP

Messages - If you can‘t sign in to your iMessage account or FaceTime on your Mac.    


Message activation error.      


Have someone else attempt to sign in using their Apple ID. If they can successfully sign in and use Messages/FaceTime, it may be your Apple ID. Someone I know had this happen and I was able to sign in using my Apple ID. After a call to Apple Support and then being elevated to a tier 2 support person, it turned out it was a problem with their Apple ID. It took the software engineers 3-4 days to fix the problem. When calling Apple, make sure you tell them it is an Apple ID problem so you don't get charged.


You can also try signing in on another device/computer. There have been a couple of posts where people's device/computer was blocked. You will need to contact Apple for that problem also.


There is a contact link.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (The link doesn’t always load)


Get Support     Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport



I can not activate iMessage and Facetime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.