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Unable to add card to Apple Wallet

For months now I've been unable to get my banks credit card added to my Apple wallet. Everytime I try it I just get Card Not Added - Contact your card issuer for more information.


The problem is the bank has been looking into it for months now as well and they don't seem to know what to do either and aren't very responsive


I've read plenty of posts from other people with this issue as well, but there doesn't seem to be anything definative that we can do that fixes it, it appears most of the time is just seems to randomly start working one day!


Has anyone that's had this issue found a way to actually get it working? I've tried all the usual sign out and back into icloud, restarted the phone etc etc with no joy.

iPhone 11 Pro Max, iOS 13

Posted on May 15, 2020 10:55 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2020 10:21 AM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


Similar questions

1 reply
Question marked as Top-ranking reply

May 16, 2020 10:21 AM in response to matthewfromcastle hill

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  3. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  4. A passcode is required to use the Wallet app. 
  5. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  6. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


Unable to add card to Apple Wallet

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