Missing Archive Mail folder & contents on 11 Pro Max

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Level 1

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Missing Archive Mail folder & contents on 11 Pro Max

I had an Archive Mail folder On the 11 Pro Max using my Suddenlink POP account but it has disappeared, along with the contents which I need back. (Others went missing too : Sent, Drafts, Deleted, Trash but those have been recreated (although the contents didn’t come back). I don’t know where my Archive folder along with the archived emails are and I really need to get it back. I don’t want to restore and lose stuff, I just want to find where that folder went and retrieve it. Is there a way to recover it without losing the current status?

Thanks in advance

iPhone 11 Pro Max

Posted on May 11, 2020 08:32 AM

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Answer 1

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ChrisJ4203

Level 10

235,649 points

May 11, 2020 08:40 AM in response to Greyzoned

If you have setup mail in the native Mail app on the iPhone, when configuring the account, you are given the choice to use an Archive or Trash when deleting mail. Go to Settings>Passwords & Accounts, tap on your account in question, then go to Advanced, and see what is checked for Move Discarded Messages Into:. Check the settings for Deleted Messages Remove. That will determine what happens to mail at a certain setting.

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Answer 2

Greyzoned Author

Level 1

6 points

May 11, 2020 08:33 AM in response to Greyzoned

PS: forgot to mention: I’m using my Suddenlink providers POP mail

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Missing Archive Mail folder & contents on 11 Pro Max

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