macOS Sierra Reinstalling Issue From macOS Utilities

Question

Level 1

8 points

macOS Sierra Reinstalling Issue From macOS Utilities

Hello there! As I am going to give my iMac to my son, I erased the internal drive but when I am trying to reinstall Sierra macOS using macOS utilities I get the following error message:

"The operation couldn't be completed.

Permission denied"

After I got that error message I went again to the disk utility and I found what is showed in the attached images which I think is generating the problem I am facing; maybe I erased the internal drive in a wrong way.

Having said that, are there any procedure that any of you can recommend to fix this issue?

Thanks a lot in advance!

Posted on May 5, 2020 8:59 AM

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Answer 1

BDAqua

Level 10

245,483 points

May 5, 2020 9:52 AM in response to sosaalayon

1. Start up from macOS Recovery

To start up from macOS Recovery, turn on your Mac and immediately press and hold one of the following combinations on your keyboard. Command-R is generally recommended, especially if you never installed macOS Sierra 10.12.4 or later… https://support.apple.com/en-us/HT204904#notupdated

Command (⌘)-R

Install the latest macOS that was installed on your Mac.

Option-⌘-R

Upgrade to the latest macOS compatible with your Mac.

Shift-Option-⌘-R

Install the macOS that came with your Mac, or the closest version still available.

2. Decide whether to erase (format) your disk

If you need to erase your disk before installing macOS, select Disk Utility from the Utilities window, then click Continue. You probably don't need to erase, unless you're selling or giving away your Mac or have an issue that requires you to erase. Learn more about when and how to erase.

3. Install macOS

After starting up from macOS Recovery, follow these steps to install macOS:

Choose Reinstall macOS (or Reinstall OS X) from the Utilities window.
Click Continue, then follow the onscreen instructions to choose your disk and begin installation.
If the installer asks to unlock your disk, enter the password you use to log in to your Mac. If it doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk.

Please allow installation to complete without putting your Mac to sleep or closing its lid. During installation, your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time.

If your Mac restarts to a setup assistant, but you're selling or giving it away, press Command-Q to quit the assistant without completing setup. Then click Shut Down. When the new owner starts up the Mac, they can use their own information to complete setup.

If you never installed macOS Sierra 10.12.4

If macOS Sierra 10.12.4 or later was never installed on your Mac, macOS Recovery works differently:

Command-R is still the recommended way to start up from macOS Recovery. This combination makes sure that the installation isn't associated with your Apple ID, which is important if you're selling or giving away your Mac.
Option-Command-R installs the macOS that came with your Mac, or the closest version still available.
Shift-Option-Command-R isn't available.

https://support.apple.com/en-us/HT204904

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Answer 2

sosaalayon Author

Level 1

8 points

May 6, 2020 10:44 AM in response to BDAqua

Issue solved!

From macOS Utilities (⌘-R keys during the booting process) I erased and renamed to "Macintosh HD" the internal drive and after that I executed the "Reinstall macOS" procedure again. Everything concludes perfect; my iMac is alive again.

Thanks a lot for your help,

Juan Carlos Sosa

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Answer 3

sosaalayon Author

Level 1

8 points

May 5, 2020 6:58 PM in response to BDAqua

Thanks a lot for your answer and help; following what I did and the result:

I used the option Shift-Option-⌘-R.
After the process concluded I selected the option "Reinstall macOS" from the macOS utilities.
When this process concluded I got the following error message:

If I decide to turn off and turn on the computer without pressing any keys during the startup process, the iMac freeze in black with an X in the middle of the screen.

Any suggestion?

Thanks a lot in advance,

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