I have $30.00plus, like to know how to access my money?

Este,

If you have a $30 credit balance on your account, it does not expire. You may use it to make purchases in the iTunes Store.

If you have trouble accessing your account, follow these steps:

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

We are not apple, this is a user to user community. 

We are unable to help with refund or account issues 

Try applying for a refund here - https://support.apple.com/en-gb/HT204084

Or Contact Apple Support