Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Passcode screen is inactive

Passcode screen for iPhone 6+ is inactive after a drop. Can’t enter the passcode

iPhone 6 Plus, iOS 12

Posted on May 1, 2020 7:18 PM

Reply

Top-ranking reply

Community+ 2024

Level 10

124,825 points

Posted on May 1, 2020 7:34 PM

Try a restart, but you’re likely headed for a hardware repair or replacement.

Use the link in the upper right to contact the folks at Apple support.

View in context

Similar questions